v. 2020.02 (July 1st, 2020)
In addition to the information you provide, Sendwave may have, or may obtain from third parties, information about you or your Beneficiary, some of which may be personal data. More information about these third parties appears below. Sendwave uses this information to provide its services to you, and to help protect you, the Sendwave service, your Beneficiary and the general public from mistakes, fraud, money-laundering and other problems.
For the purposes of the relevant data protection regulations, the “data controller” of your personal data depends on where you live as a user of our services:
Wave Transfer Limited and Sendwave SA are wholly-owned subsidiaries of Chime Inc., a Delaware (USA) corporation licensed to provide payment and money transfer services in the United States (“Chime”).
The initial information we collect from you is the information that you provide to us on the Sendwave App. This includes information about yourself, such as your full legal name, address, date of birth, telephone number, email address, as well as other information and/or documentation that will allow us to verify your identify. You must also provide us with information about an approved payment source, such as your debit card, and information about your Beneficiary, which may include sensitive personal information such as your Beneficiary's name, address, mobile phone number and/or bank account information. Sendwave may also collect information from your mobile phone or other device from which you access the Sendwave App, including your IP (Internet Protocol) address, operating system, device identification information, and other information associated with your access to and use of the App. Sendwave may also collect information about the websites you have visited prior to accessing the Sendwave service. Sendwave may keep and store such information and associate it with your use, in order to help Sendwave identify you and facilitate your use of our service in the future. We may also need additional information from you if you send high-value or high-volume transactions or as needed to comply with our anti- money laundering obligations under applicable law.
Sendwave may verify and confirm all of the information that you provide to us (or that we otherwise collect from your accessing the Sendwave App) with third parties, including the financial institution that issued the payment card you propose to use, and the telecommunications company or financial institution through which your money is sent to your Beneficiary. Sendwave may also verify such information with identity verification services, electronic databases, social media companies and credit reporting agencies. Sendwave may share your information with the banks, telecommunications providers and other financial services firms who facilitate payment to your Beneficiary. From time to time, Sendwave may require you and/or your Beneficiary to provide us with additional information and/or documentation to confirm your identity and your eligibility to use the Sendwave service.
When you access the Sendwave app, Sendwave may collect and store information regarding your use of the App and the service. This includes information about the frequency with which you access the App, the time you spend there, the way you move through the site, your transfer history, and details regarding the amount of money you transfer and your Beneficiaries.
If you contact us for any reason, whether by telephone, email, text or otherwise, Sendwave will record and store communications that you have with us for evidence and quality assurance purposes. By contacting us by telephone you agree to our recording of the phone conversation.
Sendwave may maintain and use all of the information and documentation that you provide, as well as information that we derive from your use of the service, and the information that we obtain about you from third parties, in order to provide the Sendwave service to you, and to enable Sendwave to comply with laws and regulations, including those intended to prevent fraud, money laundering, and other abuses of the financial system. Sendwave may use your information to contact you as necessary to confirm or complete a transaction, and to allow our agents, partners and service providers to fulfill their obligations in providing the Sendwave service to you. Sendwave may also use your information to improve our service, to troubleshoot problems, to develop new products and services, and to create advertising, marketing and promotional campaigns. (More information about Sendwave's use of your data for marketing and promotion is below.) Finally, Sendwave may disclose your information to third parties, including government agencies, when Sendwave reasonably determines that such disclosure is required by law, such as responses to subpoenas and information requests by law enforcement, financial services regulators or national security authorities.
Sendwave will not sell, rent or otherwise disclose your information to third party marketers or others unaffiliated with Sendwave for the purpose of advertising, promoting or selling other services to you. However, where and to the extent allowed by law, Sendwave may work with third parties to analyze the information that we gather from you when you visit us on- line, including our website, our Facebook page, and our Facebook advertisements, whether or not you use the Sendwave service. Sendwave may use the information we gather there, along with the information we obtain from your use of our service, which may include personal data, to advertise and promote Sendwave services to you and to others. For example, Sendwave provides data to Facebook's Ad Manager account and SDK programs, which provide us with information about the ways customers and other visitors access, view and use the Sendwave website and application. We use that information to create advertisements and promotions; such advertisements and promotions may appear in your Facebook feed or on other sites owned or operated by Facebook, such as Instagram. We may customize our marketing and promotional messages to you based on your use of our service, the information that you provide to us or which we otherwise obtain about you, and algorithms designed to help us anticipate your potential needs, based on your information and the information of others who use Sendwave services. Sendwave believes that such programs provide valuable information and benefits to our current and potential users. However, Sendwave will only use your personal data for marketing and promotional purposes if you "opt in" to such uses, and you can withdraw this permission at any time. You have the right to ask us not to contact you for marketing purposes by contacting us at firstname.lastname@example.org.
Sendwave's leading security experts and practices help ensure that your personal data are secure. All such information is stored on servers with state-of-the-art data protection technology, and is accessible only to Sendwave employees who, for business purposes, need to access it. We use 128-bit encryption and encode your debit card information as soon as it is entered in the Sendwave app, a process that overwrites your details so that they are unreadable by unauthorized parties.
No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Although Sendwave uses strong methods to protect the data that you provide to us, and we regularly test our information protection practices and technology, Sendwave cannot absolutely guarantee its security. We will, however, notify you of any breach or other compromise that affects your data, promptly and in compliance with applicable law.
You have the right to access your personal information stored by Sendwave, subject to applicable laws and in accordance with relevant data protection regulations and Sendwave's policies intended to prevent fraud and other abuses of financial services. In order to do so, you can contact us at email@example.com. If the information Sendwave has maintained about you is wrong, incomplete or otherwise inaccurate, you have the right to require Sendwave to correct it or correct the information yourself directly in the App. Under certain conditions you also have the right to request that we transfer the personal data we have collected to another organisation. And you have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which Sendwave is subject to. As described in the “Use of personal data” section above, you also have the right to ask us not to contact you for marketing purposes by contacting us at firstname.lastname@example.org.
In general, Sendwave maintains information about each transaction for minimum five years and maximum ten years. After that period, Sendwave will destroy such information, and it will no longer be available to you or anyone else. However, there may be circumstances in which Sendwave is required to maintain information for longer periods, if required by law or regulation.